Privacy Policy

1. Introduction

CloserBot ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered sales automation platform.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, password)
• Business information (company name, phone number)
• CRM integration credentials (GoHighLevel API keys)
• Facebook/Meta account credentials for ads management
• Customer conversation data and message history

2.2 Automatically Collected Information

• Usage data and analytics
• Device information and IP address
• Cookies and similar tracking technologies
• Log files and error reports

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our AI sales automation services
• Process and respond to customer inquiries via AI
• Integrate with your CRM and manage leads
• Access and manage Facebook Ads campaigns on your behalf
• Improve our AI models and service quality
• Send service notifications and updates
• Ensure security and prevent fraud
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: OpenAI (AI processing), Supabase (data storage), Vercel (hosting)
• CRM Platforms: GoHighLevel (for lead management and messaging)
• Meta/Facebook: When you connect your ad accounts for ads management
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Facebook/Meta Data Usage

When you connect your Facebook account:

• We access your ad accounts to display campaign performance
• We may create, manage, and modify ad campaigns on your behalf
• We store your Facebook access tokens securely
• You can disconnect your Facebook account at any time
• We comply with Meta's Platform Terms and Developer Policies

6. Data Security

We implement industry-standard security measures including encryption, secure API communications, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.

8. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Disconnect third-party integrations (CRM, Facebook)
• Export your data

9. Cookies and Tracking

We use cookies and similar technologies to maintain sessions, analyze usage, and improve our services. You can control cookies through your browser settings.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our platform.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

• Email: privacy@closerbot.ai
• Website: https://closer.bot